FAQs - Exchange Policy

EXCHANGE POLICY

Returns

All vintage denim products are final sale. However, if you are completely un-satisfied with your purchase we can do and exchange or store credit! All exchanges must be sent back within 14 days of receiving your order.

Items can be returned for a full refund within 14 days of delivery date, and are eligible for a store credit or exchange up to 30 days after delivery. Item's must be shipped within 14 days for a full refund. Items shipped after 30 days of delivery date will not be processed. All items returned must be unworn, unwashed, and have all original tags attached. Items marked final sale will not be accepted for returns. Original shipping costs will not be refunded. It is the responsibility of the shipper to cover shipping costs. 

** All Last Chance & Sale items are final sale**

To exchange an item for store credit or return an item, please email louilla1916.com with your order number and what you wish to exchange. We will be in contact with you from there to complete the process!

RE-PURPOSED & DESIGN

When it comes to our denim products, we attempt to use as much re-purposed materials as possible in all of our designs. We still need to use new thread to sew on patches and occasionally fix a button or two.

All products are sourced, designed, crafted, and ultimately created in Stony Plain, Alberta! Our Studio is currently open by appointment only, so be sure to send us an email or DM on Instagram if you want to stop by the Studio in Stony Plain!

SHIPPING

$15.00 within Canada

$20.00 to the U.S.

If you select "“Local Pick-up” we will get in contact with you via. email for when and where you can pick up your Louilla 1916 items!