FAQs - Exchange & Return Policy
EXCHANGE & RETURN POLICY
Returns
All vintage denim products are final sale. However, if you are completely un-satisfied with your purchase we can do and exchange or store credit! All exchanges must be sent back within 14 days of receiving your order.
Items can be returned for a full refund within 14 days of delivery date, and are eligible for a store credit or exchange up to 30 days after delivery. Item's must be shipped within 14 days for a full refund. Items shipped after 30 days of delivery date will not be processed. All items returned must be unworn, unwashed, and have all original tags attached. Items marked final sale will not be accepted for returns. Original shipping costs will not be refunded. It is the responsibility of the shipper to cover shipping costs.
** All Last Chance & Sale items are final sale**
*Bodysuits are final sale*
To exchange an item for store credit or return an item, please email louilla1916.com with your order number and what you wish to exchange. We will be in contact with you from there to complete the process!
RE-PURPOSED & DESIGN
When it comes to our denim products, we attempt to use as much re-purposed materials as possible in all of our designs. We still need to use new thread to sew on patches and occasionally fix a button or two.
All products are sourced, designed, crafted, and ultimately created in Stony Plain, Alberta! Be sure to check out "Open Hours" to shop in person at the Louilla 1916 Studio.
SHIPPING
$16.00 within Canada
$20.00 to the U.S.
If you select "“Local Pick-up”, once you have a received a email stating your order is ready, you may pick-up anytime during our Open Hours!
PS - make sure you check your junk mail for the email notifcation!